Refund policy

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

All exchanges must be made within 14 days of purchase. Unfortunately we do not refund unless the product is faulty.

All custom made items cannot be refunded or exchanged unless faulty. 

Exchanges are only given when the item is returned to us in its original condition and packaging, unworn, and with all labels intact, with relevant invoice or receipt.

Articles can be returned to:
Mirai
Ground Floor, 104 Alexander Street
Crows Nest, NSW, Australia 2065

Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to the above address that provides you with a tracking number. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.